KaapiKaapi Coffee Roaster's preferred shipping provider is Sendle- Australia's first carbon neutral delivery service. We however use different shipping partners based on peak and off-peak demands.
KaapiKaapi Coffee Roaster will endeavour it's best to organise in general, same-city deliveries to arrive within 24 hours and deliveries to nearby cities within 2-3 days. Please allow 4-10 days to Darwin, Perth, interstate regional and some remote areas. Though very speedy, KaapiKaapi Coffee Roasters or its shipping provider does not currently offer an express or guaranteed overnight delivery service.
Shipping times may vary during holiday seasons and public holidays.
Please Note: Remote parcel deliveries are charged a simple flat-rate surcharge of $13 (or $11.81 excl. GST) on top of the national rate.
For international deliveries/timeframes:
Cancellations or Changes
12. Changes to delivery information can only be made prior to the parcel being collected. If a change to the delivery address arises once the parcel is in transit, a new delivery charge will apply. We cannot guarantee that we will be able to communicate the new address to the delivery agent.
13. An order can only be cancelled prior to collection, in which case a full refund will be provided. Orders cannot be cancelled once they have been collected.
14. Parcels left unattended for collection are left at the responsibility of the person receiving the parcel for collection. KaapiKaapi Coffee Roasters does not have liability for any loss or damage that occurs to unattended parcels.
15. Our delivery agents reserve the right to decline to enter any premises that they deem to be dangerous or unsafe. If this occurs, our shipping provider will attempt to contact the the receiver to make alternative arrangements, failing which the parcel will be returned to the sender.
If you have any questions about the Shipping Policy please email us at email@example.com