Frequently Asked Questions (FAQs)

Q: Do the Coffee bean prices listed for various products on KaapiKaapi website include GST?

A: All displayed prices on KaapiKaapi.com.au are exclusive of GST for sale in Australia as coffee does not attract GST. However, shipping prices are excluded from listed prices and will be calculated at the time of check-out based on the shipping address information provided.

 

Q: Are KaapiKaapi available for cafes at wholesale prices?

A: Yes, KaapiKaapi has special wholesale prices for cafes with huge volume discounts. The more the cafe's requirement, the better the prices. SENA premium espresso coffee beans have been specially crafted by our master roaster for cafes.  However, cafes also have access to other KaapiKaapi products if they want to provide choice and variety to their customers. Interested cafes who wish to leverage KaapiKaapi wholesale prices should fill in this form; The KaapiKaapi team will get back to them within 24 hours.

Q: Can KaapiKaapi organise supplies to Offices?

A: Yes, KaapiKaapi does supply to offices based on their requirements and frequency. Offices can also leverage the subscription services (subscribe & save functionality) if it suits their requirements. If you have any bulk order requirements, then offices can take advantage of wholesale prices. If you have any coffee bean requirements for your office, please email us at officesupply@kaapikaapi.com.au

Q: Once I place an order online how long will delivery of the coffee beans take?

A: KaapiKaapi will endeavour it's best to organise delivery as soon as it receives the order. KaapiKaapi is based in Sydney and if the order is received before 1pm- in general, same-city deliveries are expected to be delivered the next day and deliveries to nearby cities within 2-3 days. Please allow 4-10 days to Darwin, Perth, interstate regional and some remote areas. Though very speedy, KaapiKaapi and/or its shipping provider does not currently offer an express or guaranteed overnight delivery service. Shipping times may vary during holiday seasons and public holidays.

Please Note: Remote parcel deliveries are charged a simple flat-rate surcharge of $13 (or $11.81 excl. GST) on top of the national rate.

For international deliveries/timeframes:

Zone 1 - New Zealand | 4-6 working days

Zone 2 - North America, Western Europe, Asia and the Pacific | 6-13 working days

Zone 3 - Rest of the world | 10-15 working days

Access our shipping policy. 

Q: Does KaapiKaapi have a refund policy?

A: Yes, KaapiKaapi does have a refund policy which can be found here.

Q Does KaapiKaapi have a privacy policy?

A: Yes, KaapiKaapi does have a privacy policy that can be accessed here.

Q: Does KaapiKaapi have a shipping policy?

A: Yes, KaapiKaapi does have a shipping policy which can be accessed here.